Returns & Freshness Guarantee for Flowers in Surrey

Our Promise: Fresh Flowers Guarantee in Surrey

At Surrey Flowers, we take great pride in delivering beautiful, fresh blooms to neighbours and businesses throughout Surrey. Your satisfaction is our priority, and our Fresh Flowers Guarantee ensures every bouquet arrives in perfect condition. As a trusted local florist, we stand firmly behind the quality and freshness of every arrangement that leaves our shop.

Damaged-on-Arrival Policy

We carefully pack and transport every order to protect your flowers. However, on rare occasions, issues may occur during delivery. If your flowers arrive damaged or in poor condition, please inspect your order immediately upon receipt.

To help us resolve the issue quickly:

• Contact us within 24 hours of delivery.
• Take clear photos of the damaged flowers and the packaging.
• Provide your order details so we can assist swiftly.

Once verified, we will gladly offer you a replacement or a full refund—your choice. Our aim is to restore your confidence in our Fresh Flowers Guarantee without any delay.

Freshness Window & Quality Claims

We select and arrange your flowers with care, aiming for each bouquet to last a minimum of five days with the correct care. If you feel your flowers did not meet expected freshness standards or wilted within this freshness window, please let us know as promptly as possible (ideally within 48 hours of delivery).

We may request photos to better understand the concern and to improve our service for future deliveries. If a quality issue is confirmed within the freshness window, we will provide you with a suitable replacement or full refund, depending on your preference.

Refunds or Replacements: Your Options

Your peace of mind matters to us. If your order is damaged, not as described, or fails our Fresh Flowers Guarantee in Surrey, you are entitled to your choice of:

• A replacement arrangement delivered to your chosen address at the next available opportunity.
• A full refund returned using your original payment method.

We process all refunds and replacements swiftly, typically within 2-3 business days of verifying your claim.

How to Raise a Complaint

We value open communication and want to resolve any concerns you may have. If you are unhappy with any aspect of your purchase or our service, please reach out as soon as possible. Clear details about your concern, and any supporting photographs, will help us respond accurately and efficiently.

All complaints are treated with the utmost importance and confidentiality. Our management team personally investigates each matter and will contact you directly to discuss solutions.

Your Trusted Local Florist in Surrey

Surrey Flowers is committed to serving our community with care, professionalism, and the finest fresh flowers available. We’re proud to be the florist of choice for households and Surrey businesses alike. Should you ever need support with your order, you can trust that we will do everything possible to put things right—your happiness is our top priority.